When does my credit card get charged for backing your project?
Your card is only charged if my project reaches the funding goal by the deadline. Backerkit is an all-or-nothing platform, therefore if I don’t reach my goal, your card will never be charged with your pledge.
Last updated: January 03, 2025 16:51
What happens if you don't make your goal?
I will be disappointed that we didn’t reach our goal, but I’m really committed to creating these pins. It will simply take longer without having Backerkit supporters to help make it happen. If that happens, I will let backers know and create an option for pre-ordering at a later time.
Last updated: January 03, 2025 16:52
When will I receive my rewards?
Digital rewards will be ready well before physical ones. We will send digital products as soon as they’re ready. Physical products will be delivered all together, even if some are ready ahead of time. We will keep you apprised as rewards are ready.
Last updated: January 03, 2025 16:53
Why should I pledge on Backerkit versus buying in stores?
Backerkit allows you a voice in the creation of Odd Dog Pins. You will get to choose rewards, offer insights, and have a voice not only for this product, but for future ones. Plus, there are rewards that I likely will never offer again, or you’ll receive a version that will never be offered again.
Last updated: January 03, 2025 16:54
Will I be able to buy pins after the campaign?
Yes! Pins will be available to purchase once they have been printed. If the campaign is not successful this will take longer to be available. All of the special Backerkit reward tier packages and pricing are only available during the campaign though, so if you wait to buy, a unique item might not be available any more.
Last updated: January 03, 2025 16:55
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.